Missed Appointments / Late Cancellations have various consequences on:

• Your ability to respond positively to care and achieve optimal health outcomes.

• Availability: They deny other patients the opportunity to utilize your appointment slot.

• Your practitioner’s time.

To prevent missing appointments and incurring charges:

• Utilize booking confirmations to set calendar reminders.

• Set alarms to prompt attendance well before your scheduled appointment.

• Take note of text messages and email reminders sent two days before your appointment.

We require a minimum of 24 hours notice for cancellations, with no associated charges. Cancellations can be made by:

• Calling the practice or leaving a voice message if unattended.

• Using the cancellation link on your email booking confirmation.
  

Missed Appointment/Late Cancellation Fees: Failure to attend or give adequate notice of cancellation will incur a charge of 50% of the appointment cost. Health fund rebates are not applicable for missed appointments or late cancellation fees.